1- Where does Jaymar manufacture?
Jaymar upholstery is manufactured in an ultra-modern 150,000 square foot factory in Terrebonne, a suburb of Montreal, Quebec, Canada.

2- Does Jaymar make all the components of its furniture?
While the raw materials (foam, lumber, leather, springs, etc.) are purchased worldwide, each product is cut, shaped and assembled into every unique design, in our Canadian facilities.

3- What styles does Jaymar make?
Jaymar designs and produces an extensive line-up of products in a wide assortment of styles. All design categories are available, from sculptural contemporary to European modern, to timeless transitional and formal traditional. Our product line includes sofas, love seats, chairs, sectionals, sleepers (all in a variety of sizes) and a full range of motion furniture, as well as over 40 designs of home theatre chairs.

4- Does Jaymar manufacture bedrooms and dining room sets?
Jaymar produce upholstery furniture and some sofa beds.

5- Can I buy directly from Jaymar?
We sell through authorized dealers only.

6- Where can I find Jaymar on display in my area?
Since we try to provide a different style to each dealer, and since our range of product and style categories is very broad, we don’t publish a list of dealers. This also avoids sending you far and wide on a wild goose chase. Sometimes we can refer you to our local sales representative for product guidance.

7- Where can I see the entire Jaymar catalogue?
It is our plan to build unique designs for each individual retailer. We do not have a catalogue. However, many of our most popular designs can be viewed on this website.

8- Can I visit the Jaymar showroom in North Carolina?
The North Carolina showroom is open to the trade only during the twice-yearly industry markets.

9- Where does Jaymar leather come from?
We import all of our leather. The majority comes from Europe (mainly Italy) with additional amounts from other parts of the world.

10- How does Jaymar choose its leathers?
We work closely with our tanneries and technicians around the world to create some of the finest values in leather. We judge not only the quality of the hides, but the visual effects, both hand and machine made. In addition to the “hand”, Jaymar looks to combine visual beauty with suppleness and finishing techniques that ensure durability and longevity.

11- What colours are available?
While the range of colours is vast, Jaymar chooses (and creates) a wide variety of “fashion current” colours. We also select a colour range that is appropriate to the texture and effect of the intended pattern.

12- Does Jaymar use “leather match” (vinyl) or splits?
We do not use either vinyl or split leather. Jaymar uses top grain leather only.

13- What is Jaymar’s best leather?
This is a subjective question. Choosing the best leather is an individual decision.  All top grain leathers will provide many years of usage.

14- How do I care for my leather purchase?
Leather requires regular care and attention during normal usage. It is recommended that the upholstery be dusted frequently to keep the pores open. The leather should be cleaned regularly, using a soft sponge, to remove grease and dirt. Your furniture should not be exposed to direct sunlight and should be kept at a fair distance from radiators, heaters or fans.

15- How do I know what leather is right for me?
Once you have chosen the design you like (which might dictate certain leather options), you should then assess your lifestyle (including pets) in order to determine the wear and tear your choice will endure. Your dealer/sales associate will then be able to advise you as to the appropriate options available.

16- Why are there colour and texture differences in my leather sofa?
Nature places its signature on all leather hides. Full grain leathers especially exhibit climate variations, grazing habits and feeding differences. These variations of texture and dye colour can be evident on a single hide as well as on multiple hides. This is quite normal and very much a part of the beauty of natural leather.

17- Is Jaymar furniture available in fabric?
Most of our models are available in a broad assortment of cloth fabrics as well as a wide variety of micro-fibres (NuSuede, UltraSuede and others). Many styles can also be upholstered in combinations of fabrics, micro-fabrics and leathers. An authorized Jaymar dealer can explain the possibilities (note: not all dealers choose to offer fabric/micro-fibre options).

18- Can I supply my own fabric or leather?
Jaymar will accept C.O.M. (customer’s own fabric) and C.O.L. (customer's own leather). There are however, certain guidelines that must be followed: